Dear Counselor,

There is a known issue with Google Chrome in which certain modules will not load. Users can access the module by right clicking on the module link and selecting "Save Link As" which allows users to save the PDF to their computer and open it from there. Users also have the option to switch browsers.

If these options do not resolve the issue, please update this ticket via the link at the bottom of this message or call 800-448-7149 8am - 4:30pm Eastern Time, Monday - Friday.

Sincerely.

Asking for an Access ID...never given one.

I am scheduled to take the exam 9/24 and your system says I am not scheduled and when I go to register it is charging me a retake fee when I never took the exam in the first place.

test not launching test time 2:00

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.

During the exam, test takers must abide by industry-standard testing rules. Certain actions and items are prohibited during testing. Read the following instructions and rules to ensure a successful exam experience.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

The confirmation email you received when you registered for the Certification Exam included the amount you paid for the exam and serves as a purchase receipt.

You may also generate a receipt by logging into HUDHousingCounselors.hud.gov, visiting the Exam Status Center via the Exam Pre-launch page and clicking "Receipts" in the blue header. The receipt will not stipulate payment type.

How to get the Webassessor email ID changed?

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately: