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I CONTINUE TO HAVE PROBLEMS ACCESSING MY ACCOUNT. IT APPEARS NOW AFTER RESETTING MY PASSWORD, MY USERNAME OR EMAIL ADDRESS "Joycecollins911@gmail.com" IS NOT RECOGNIZED. I AM NOW ASKED TO RESET MY PASSWORD FOR THE FIFTH TIME. PLEASE DIRECT ME TO A LOCAL HUD OFFICE THAT I CAN GET ONE-ON- ONE HELP. I AM NOT UNDERSTANDING WHY I AM HAVING THIS PROBLEM.

two step authentication is preventing me from accessing my hud portal so that i can complete the hud exam certificate process. please help! account under liliana@hawaii.edu

I’m currently locked out of my HUD account due to an issue with two-step authentication. When I originally set up 2FA, I used the QR code provided to add the account to Google Authenticator, which generates six-digit codes. Later, I added the account to Microsoft Authenticator, which is now giving me eight-digit codes instead. However, when I try to log in, the system is still asking for a six-digit authentication code — which I can no longer access since I’m locked out and can’t scan the original QR code again. I don’t have any backup codes saved, and I’m unable to proceed with login.

I have tried to register for an account using the email provided. However, I never receive a confirmation email.

I am locked out of my account and the "forgot password" link sent me to a page advising me to contact support for assistance. I can be reached via email or at 360-291-6018

i downloaded the microsoft authenticator app. I need you to reset my account so i can scan the barcode. When I log in it asks for verification code I need it to be reset this is my second ticket today

I'm having difficulties logging into my account. Forgot password system will not allow me to rester my password.