Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.

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Dear Counselor,

The confirmation email you received when you registered for the Certification Exam included the amount you paid for the exam and serves as a purchase receipt.

You may also generate a receipt by logging into HUDHousingCounselors.hud.gov, visiting the Exam Status Center via the Exam Pre-launch page and clicking "Receipts" in the blue header. The receipt will not stipulate payment type.

Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

Dear Counselor,

Email address: jsheckles@nevadaoutreach.org

Dear Counselor,

Dear Counselor,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.