I have worked with Kyle in the Chat this morning on my Mac and Chaz in the Chat this evening on my husband's laptop. I can not get into the exam on either device. Please move my testing payment from online to in person at the closest testing location to 77004 which is the testing center on Harwin. Please let me know once I can book it online an pay the $40 upcharge. robinjass@gmail.com
Thank you

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

I still need my password reset. I sent a request last Friday and still no reset.
[HUD-HC:25431] Ticket

For your account on HUDHousingCounselors.hud.gov, the “username” is the email address used to register for the account. If you receive an error while signing in, make sure:

• You are using the correct email address
• There are no blank spaces or other characters in the text box for the email address
• Your email address is not being autofilled by your browser.

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.

Hi-

I need to reschedule or re register for my missed test yesterday, however both options are not working. If you could please assist, it would be greatly appreciated.

Thank you
Amanda Glennon
aglennon@nhsmass.org

Dear Counselor,

Thank you for contacting us to assist you. We appreciate your feedback and we are glad we were able to resolve the issue. Should you have any further comments, please do not hesitate to contact us again.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

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