Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

everything you need to know about counselors

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

Good afternoon,
I missed my scheduled exam, unfortunately due to a family emergency. May I reschedule?
Thank you,
Maria Gwynn-Samblas

Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

How do I reschedule my exam? My exam date is February 17th and I will be out of the area due to family emergency.

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords. 

I'm having difficulties to login into my FHA Connection Account. I traying to reset my password and confirm my used ID with out success. I need access due to I'm with a new employer and I need to transfer my HUD Certification as a housing counselor to my new employer.

Thank you,