HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

One of our former staff members (Guadalupe Ibarra-Gonzalez ) registered for the HUD exam below scheduled: 06 January 2023 1000H America/Chicago. Since the staff member is no longer with our agency and the exam is scheduled in 2023, we would like to cancel this session and request a full refund. Transaction Confirmation #: ba2aecba7690e31db3920e77d464346d
Order Date: 26 January 2022

Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.

For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps:

Certification Requirement

Do you give the specific HECM counseling training or just HUD training in general
I am trying to become a HECM certified counselor

The last time that I submitted a comment/question/complaint I felt that the response was incredibly disrespectful, so I would appreciate a more professional response this time.
I have a question about number #88 on the Knowledge Assessment. The questions states, “Which is the maximum amount that this client could afford for monthly rental payment…?”
The explanation of the problem states, “an affordable rental payment should be no higher than 30% of the client’s gross income… 30% of $2,080 equals $624.
$345= 31%- This ratio is most commonly used for FHA mortgage approval

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