Ticket from Customer Service - Certification Exam

If you have passed the exam, your next step is to authorize the transfer of your passing test results to FHA Connection. To do this, sign in to your account on HUDHousingCounselors.hud.gov and select “Exam Center” from the top navigation. Then, select “Transfer Results to FHA Connection.” If you are already signed in, you can directly access the Transfer Results page.

Ticket from Customer Service - Certification Exam

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

Ticket from Customer Service - User Account

To create an account on HUDHousingCounselors.hud.gov, select "Sign Up" at the top of the page and enter the information required: 

  • First name
  • Last name
  • Email address*
  • State

Then, select the "Create new account" button at the bottom of the form. Verify your email to complete your registration.

Ticket from Customer Service - Certification Exam

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.