Are there any in-person training courses offered in my region. I am in Broward county Florida.

Best,

Danielle

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps.

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

To change your exam delivery type, sign in and select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center. Follow the steps to cancel your scheduled exam (the exam purchase will be refunded to the credit card used), then follow the steps to register for a new exam.

can not log into my account

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

To change your exam delivery type, sign in and select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center. Follow the steps to cancel your scheduled exam (the exam purchase will be refunded to the credit card used), then follow the steps to register for a new exam.

I can not get into the test to see if it is working.

To complete your account creation on HUDHousingCounselors.hud.gov, you will receive an email to verify your email address. If you do not receive a verification email within several minutes of creating your account, check your Spam or Junk folders to make sure the email was not misdirected.

If you are still experiencing an issue or are unable to access your account, please contact us at HUDHousingCounselors.hud.gov/Support.

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

I'm trying to sign up so I can take the free online training, but I haven't received anything in my email to complete the setup process. Yesterday and again today. I did check my spam/junk folder.

Eligibility – In order to be certified, an individual must both pass a standardized written examination covering six major topic areas and work for an agency approved to participate in HUD’s housing counseling program. In other words, you can take the certification exam without being employed at a HUD-approved agency; however, to become certified you must pass the exam and work for a HUD-approved agency.