My exam was cancelled (5/20/25) by the proctor and Kryterion will not allow us to see the score or reopen the test, as I had not yet submitted it. The proctor alert read that I was looking away from the camera when I was using the calculator. I was given the opportunity to speak with or message a proctor to explain the situation. When I was attempting to review questions from my completed exam another warning came on my screen and then shut my exam down and forced me to exit.

I can't access my account.

Contact support to reset your access

Hi Support Team,I am not receiving the support that I need. There appears to be a problem with me logging in and out. Once I get in to take practice exams or review material, I can not log back in unless I enter a new password. As per instruction, I have changed my password numerous times which forces me to get numerous Authentications Codes. I have been locked out numerous times and requested live help from and instructions from your team so that I can gain access to HUD Housing Counselors.com. In response, your team continues to send me the same instructions.

I would like to become a HUD certified counselor . Are the exams currently available?

My name is Rachelle Prouse, and I am a counselor with New Start Financial and Social Services. I am reaching out regarding a technical issue I experienced while attempting to take my HUD Certification Exam, which was scheduled for Tuesday, May 12th at 2:30 PM Central Time. Unfortunately, I was unable to access the exam platform at the scheduled time.

I can't remember my password. After trying to reset it using the link sent to me I still can't get logged in. Can you help me?

Auth code not being recognized. Now account needs to be reset again.

Contact support to reset your access unable to log in