Caller asked how she could get on the list of approved counselors. Support explained exam is not available, directed her to housing.counseling email.

Caller asked if this exam was the method to be certified for housing counseling. Support recommended contacting the housing.counseling email to ask any questions.

Caller asked how to register for exam. Support explained about Final Rule. Caller asked if we foresaw the exam becoming available soon. Support referred Caller to the housing.counseling email address.

Caller thought "Knowledge Checks" were the certification exam and said exam wouldn't complete. Support explained exam was not available yet. Caller asked about certificates for completing the online training. Support explained there were none. Caller wondered how non-profit agencies were getting certified (Caller works for private business). Support directed Caller to housing.counseling email.

Caller wanted to know about certification program - what where the benefits, whether the exam was reimbursed. Support directed Caller to the HUD link on the homepage and also the email address on the support page.

Caller wanted more information on certification program. Support directed Caller to housing.counseling email and HUD portal.

Caller worked for Habitat, wanted to see about getting their agency certified. Support directed them to the email and to the Exchange website

Caller asked if exam was available. Support confirmed it was not.

Caller wanted to know how to register for exam, then when exam would be available. Support referred caller to HUD Portal.

Caller wanted to know when exam would be available; Support directed the caller to HUD exchange site and link to mailing list