Caller couldn't access the Practice Exam or Certification Exam. Support explained that neither is available until the Final Rule is published. Caller asked if Support had any information on timelines and Support provided the phone number for HUD.

Caller owned a pest control business and was looking for HUD certification. Support referred the caller to HUD directly and provided phone number for headquarters.

Caller noted the Practice Exam and Certification Exam were not available. Support explained those depended on the Final Rule being published. Caller said "So there is no certification required at this time." Support demurred and suggested caller contact HUD to discuss. Caller clarified that Support was not HUD, but Bixal, which Support confirmed.

Caller was having difficulty with the training, but it turned out she was doing the training mistakenly; she needed counseling as a homebuyer, not to become a counselor. Caller's bank had given her a list of agencies to contact and she was going to reach out to them.

Caller asked if the exam was available off-line. Support explained the exam is not yet available but that there is supposed to be an in-person version of the test when that happens. The caller also wondered whether a person could simply take the exam and be certified, regardless of experience. Support referred the caller to contact HUD directly.

Caller asked about housing counselor certification. Support explained our certification exam was not yet available and directed the caller to contact HUD directly.

Caller said she could not access the Practice Exam. Support explained the Practice Exam was not available. Caller asked when the exam and practice exam would be available and Support provided the phone number for HUD.

Caller was asking if the legislation had been finalized and the exam was available. Support explained that there was no new information and we had no timelines on when the updates would be available.

When support answered the phone, there was only loud music playing. Support said "hello" a few times and, after receiving no response, hung up.

Caller was interested in finding out more information about the certification process. Support gave Caller the HUD headquarters phone number.