Caller asked about registering for the exam. Support explained the exam was not available until the Final Rule was published. Caller asked about a timeline; Support referred caller to HUD and gave contact numbers.

Caller asked how much the exam would cost. Support explained that depended on the Final Rule being published. Caller asked if there would be grants or scholarships to cover the cost of the exam. Support directed Caller to contact HUD directly.

Caller is taking a separate training and wondered if she could take the Practice Exam and whether it would refresh multiple times. Support informed the Caller the Practice Exam was not yet available.

Monday, 11/2/15, 9:37am
Caller wanted to know if the period for the certification had ended.
Support informed caller that the exam was not yet available.

Also, caller asked about current housing counselors that refer to themselves as "HUD-certified"

Caller was interested in becoming a housing counselor. Support directed the Caller to reach out to HUD or local state agency for guidance.

Caller asked about the certification process. Caller said they had read some information on the website but weren't sure of the entire process. Support urged Caller to reach out to HUD directly. Caller also asked about particular specializations in the financial realm. Support explained that this would require trainings in addition to the provided exam.

Support could not understand the caller (choppy connection). Hopefully they will call back.

Caller was advised to join the mailing list to learn when the exam information might be released but wasn't sure how to sign up. Support guided the caller to the Housing Counseling page at HUD.gov and suggested Caller use the email address provided to request addition to the mailing list.
(I know there's a link for it but I couldn't find it and we were speaking in Spanish so I was feeling a bit of extra pressure.)

Caller was looking for housing counseling *services,* training and certification that was required by his mortgage lender. Support suggested he contact his state housing authority.

Caller was interested in learning about HUD certification for becoming a housing counselor. Support directed caller to contact HUD directly.