Caller wanted to know if the training and certification provided was for anyone, or only HUD-approved counselors. Caller was advised to contact HUD about this matter.

Caller was interested in adding housing counseling to his non-profit agency. Support directed the caller to HUD.gov.

Caller asked about the exam. Support informed caller the exam depended on the Final Rule being published and suggested she call HUD regarding the timeline.

Caller asked if there was a fee associated with the training. Support replied that the training was free but that an exam fee had yet to be determined and the examination process would be clarified under the Final Rule.

Caller asked how much the exam would cost. Support explained about the final rule. Caller asked if the web certification would be all that was needed. Support explained it depends on the Final Rule. Caller asked if people certified need to be affiliated with an agency. Support suggested caller contact HUD or state housing agency.

Caller asked for details surrounding the certification exam. Support explained exam was not available dependent on Final Rule. Caller asked if there was a timeline on Final Rule. Support said no. (Call from ~ 10:00am)

Caller said she had found Final Rule online and was asking if there was a timetable for the when the exam would be available. Support asked caller to call back and consulted colleagues. (Determination was caller had probably found wrong Final Rule.) EDIT 8/27, 12:02pm - Caller was informed that Final Rule she had found was unrelated (Fair Housing).

Caller asked about certification process while Final Rule was unpublished. Caller was referred to HUD and/or state housing agency.

Caller couldn't get the training to appear. Support advised caller of system requirements and Flash Player requirements. Caller said they would check with IT and see if they had the necessary pieces in place. Support advised the caller to call back if they had continuing problems.

Caller asked when the exam would be available. Caller was advised that the exam is dependent upon legislation and that HUD would be the place to contact for information on the Fianl Rule.