Caller noted that the exam was not available and wondered how she might get certified. Support directed her to contact HUD or her State Housing Agency.

Caller wanted to know how she could become a HUD-certified housing counselor. Support explained the online certification was not available but that the caller could contact a state housing agency or HUD about other certification processes.

Caller asked if the exam would only be available online or whether it could be taken at a location. Support informed the caller that the exam was not yet available per the Final Rule, but that our current understanding was that the exam would be available both online and in physical locations.

Caller asked if HUD was still going to certify agencies. Support directed the caller to speak to his state housing agency or call HUD and provided the HUD main number.

Caller was asking when our "next" certification training was. Support explained that training materials are currently online and the exam would be available when the Final Rule was published. Support directed caller to contact HUD or a state housing agency regarding certification in the interim.

Caller wanted to know how to become certified if the exam wasn't available. Support directed the caller to contact HUD or a state housing agency. (Caller was frustrated because s/he had applied for a job that required certification but s/he seemingly had no avenue to become certified.)

(3:52pm) Caller had done some or all of the training but wondered about accessing the exam. Support explained about the Final Rule and directed the caller to HUD to ask about certification in the interim.

Caller was looking for a list of certified housing counselors. Support referred the caller to HUD or state housing agency.

Caller wanted to know when the practice exam and certification exam would be published. Support responded that it depended on the Final Rule.