Caller was interested in training and certification program and wondered if the exam had passed and would be offered again. Support explained that the training was open to anyone for study but that the exam was not yet available as the legislation was not finalized. Support advised the caller to contact their local housing agency or HUD central. (Call was in Spanish.)

Caller wanted to know if the online exam would fulfill all certification requirements. Support advised caller to contact HUD to learn about meeting any qualifications that might be needed. Caller was already in touch with a local HUD representative and had found the website researching on her own.

Caller said they were clicking on Practice Exam but it was not coming up. Support informed the caller that the Practice Exam was not yet available. (Exact words: "HUD has not authorized the release of the Practice Exam yet.")

Caller was interested in knowing when the examination would be available. Caller's organization was interested in renewing their certification and wondered if it was worth it to sign up for their previous training if the requirements were going to change. Support informed caller that the online exam would depend on the Final Rule and that Support had no information on when the Final Rule would be published. Support provided phone numbers for HUD.

Caller asked if there was any other information she needed for the exam and if there was information regarding an examination in her area. Support explained that the website was only for the online exam and suggested she contact HUD or her state housing agency to find out information about other training and certification options.

Caller asked how he could sign up for the certification exam. Support informed the caller the online exam was not yet available but that he might find out about other certification exams by checking with HUD or his state housing agency.

Caller was interested to know when the next examination for certification would be. Support directed the caller to contact HUD or a local state housing agency.

Caller wanted to know how she could take an/the exam to be HUD-certified. Support directed the caller to contact HUD or her state housing agency to find out certification options before the Final Rule is published.

Caller asked when the examination would be available, either online or locally. Support explained that the website only dealt with the online examination and that it would be available only after the Final Rule is published. Support directed the caller to contact HUD or a state housing agency to learn of other training and certification options.

Caller asked whether any trainings or examinations would be happening in the near future. support explained that we deal with the *online* training and examination and that the online exam is subject to the publication of the Final Rule. Asked about a timeline on the publication of Final Rule, Support was appropriately vague.