Caller was asking about exam cost and in person locations. Support referred caller to HUD link.

Provided caller with housing.counseling@hud.gov email

Explained the Practice Exam is not available.

Caller was unsure if she needed to be certified; Support directed her to housing.counseling@hud.gov

Caller was looking for real estate license of some sort; not our line

Caller asked what the "steps" were for certification. Support explained this was a new certification and that all that was necessary was to register and take the exam (but that the exam and practice exam were not yet available). Also informed caller of "housing.counseling@hud.gov" email.

Caller wondered about getting certified. Told caller about Final Rule.

Caller wondered how to get to Practice Exam. Caller was looking to certify staff for an agency. Support directed caller to hudexchange.info.

Caller asked about price of exam; Support explained about Final Rule

Caller was interested in becoming a housing counselor. Support referred caller to hudexchange.info