Ticket from Marcia Brown-Williams - Kryterion/Webassessor

Hi, my name is Marcia Brown Williams. A few weeks ago, my email was hacked. My email at the time was Mbwilliams.sscfcu@att.net. I set up another account with my new email which is Mbwilliams@southsidecommunityfcu.com. I paid for my HUD certification exam for December 7th for 10:00am. Since I reregistered with my new email account, the testing screen and the emails I received said that I did not have a test scheduled! What can I do to get this right. I paid $60 on November 24th.

Ticket from Daniel Garcia - Certification Exam

First Name: Daniel
Last Name: Garcia
Email Address: daniel.garcia@operationhope.org
Phone Number: (213) 218-8331
Exam Type: Online Exam
Scheduled Exam Date: Mon, 12/04/2023
Scheduled Exam Time: 9:00 am
Identify the requested action: I would like to cancel my upcoming exam with
a full refund
Identify the circumstances: Other
Please explain "other":
My mom broke her femur and I have become her caregiver.