Ticket from Ana Del Rio Ramirez - Certification Exam

Hello, my name is Anna Bellando Rio and currently I am a HUD certified counselor, but I am also a manager who administers or not administer. Sorry. So who is also in charge of the housing counselors passing the test? We had one councillor take the test two days ago and she unfortunately didn't pass. When I tried to contact somebody to reschedule the test, they said that we needed to make a payment again. And this is different from what we've done in the past with another coach who also took the test five times. We never had to pay.