Ticket from Maria Santamaria - User Account

Where can we obtain our Housing Counselors HUD ID numbers so that we can be able to submit our 9902 for the first with CounselorMax. We went from LaunchPad to CounselorMax October of 2021. We attempted to submit the 9902 but got error messages that we need to get our HUD ID#. Can you please help.

Ticket from Kayla Villasis - User Account

To complete your account creation on HUDHousingCounselors.hud.gov, you will receive an email to verify your email address. If you do not receive a verification email within several minutes of creating your account, check your Spam or Junk folders to make sure the email was not misdirected.

If you are still experiencing an issue or are unable to access your account, please contact us at HUDHousingCounselors.hud.gov/Support.