Ticket from Maria D Martinez Rodriguez - Certification Exam

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Change Your Test Date in the Countdown to your Exam! section of your User Profile Dashboard

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

Ticket from Valentine Poumadere - Training

Hi,
just writing to let you know that the answer key of model 5.2 does not match the knowledge check questions.

Also, quick feedback: after taking the knowledge assessment, I was able to access the list of questions and review which answers I had gotten right or wrong. This was very helpful. After taking taking the practice test, I was not able to access that information. It would be helpful to have access to a breakdown of correct/incorrect answers. Being provided with a list of modules to review without specifically knowing which answers were wrong is not very helpful.

Ticket from Minji Kim - Kryterion/Webassessor

I went to the test site today 9/25 to take the test, but I couldn't take the test Today.They said HUD canceled the test and said it could not be taken. I've never canceled the test and I received an exam reminder email on 9/23 two days ago, can I know what happened? The case number received from Krytrrion support is 01672314.

Ticket from Martha Marzigliano - General

Hi,

We are a new non-profit organization that helps and teaches people about real estate. We have events, workshops, classes and talk to them about their credit, reverse mortagage, the real estate process, we teach them finances to make sure they keep their homes, we teach them to save. Therefore, I need to know does the test we need to take in order to be able to be a HUD counselor is for one person or can different people take the different subjects. I asked this because, in the board, we have a person that is knowledgeable on their specific topics

Ticket from Lisa Ephriam - General

Good morning,

Zulieka Boykin completed the assessment and passed the Housing Counseling Certification on August 3, 2020. However, she has been unable to obtain her certificate after following the steps listed in the email she received.

Please assist us in obtaining this certification and placing Ms. Boykin in the system as a Certified Housing Counselor and let us know what information you may need.

Thanks!