locked out of account

If you experience issues with exam set up, launch, or during your exam, contact Kryterion

You have up to five attempts to enter your account password on the User Sign In page before your account will lock. Locked accounts will unlock automatically after six hours, or you can expedite access by contacting the Support team.

Dear Counselor,

The "coupon/voucher" field is a standard field for the testing company. HUD does not provide voucher or coupon codes to offset exam costs. You may skip the "Submit" button and select "Check Out" at the bottom of the page to complete your purchase. 

Sincerely

The HUDHousingCounselors.hud.gov Support Team

I just took this exam for three times in two years and have failed! I want someone to check the results to make sure they are correct. your questions on many of them do not make any sense. I refuse to take this test again I have studied 40 hours in the past two months for this test and been working at my agency for eight years and a half. Now I have an ulcer because of this and I am not going to let it get the best of me. I work in fair housing and landlord tenant I know my stuff. Your questions don’t make any sense they’re not on the assessment test and they’re not in your study guide.

My profile says my test is scheduled for Nov 11th but i scheduled it for Nov 12th. Was it changed?

I bought the exam under the impression that I can pay $60 one time and take the test over and over again until I pass. How can I retake without paying again? It says I have multiple attempts for $60. Thank you.

I have paid for my exam to be taken Nov. 15, 10am, I still have not received my confirmation, please advise

Hi my name is Leslie Sirias, I want to know how apply in group for take the test

The link provided in the email I received from noreply@hudhousingcounselors.hud.gov for the Test Taker Guide is an invalid link. I had a tech from KRYTERION they said to contact HUD. Here is the link from the email: https://kryterion.force.com/support/s/article/Launching-your-Online-exa… How can I access the Test Taker Guide?
Thank you,
Betty Kerr
betty.kerr@winlf.org