Ticket from Lisa Clopton - User Account

Hello Lisa,

Thank you for your call today. For future reference, you have up to five attempts to enter your account password on the User Sign In page before your account will lock. Locked accounts will unlock automatically after six hours, or you can expedite access by contacting the Support team.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Ticket from Dan Commer - Certification Exam

Hello,

I recently took the HUD Housing Counseling Exam and unfortunately did not pass on my first attempt. I scored a 478. Is that close to passing? Specifically, how many more questions would I have to get right to pass. I am not sure how I could have prepared for the exam any differently.

Thank you for any feedback!