User Account - Webassessor

Dear Counselor,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

Ticket from Technical Support - User Account

For your account on HUDHousingCounselors.hud.gov, the “username” is the email address used to register for the account. If you receive an error while signing in, make sure:

  • you are using the correct email address and
  • there are no blank spaces or other characters in the text box for the email address.