Ticket from Rachel mak - Certification Exam

I have scheduled taking my exam this Friday, 6/15 at 11 am. The calendar invite emailed to me shows below (10am-12pm). Please confirm. I have already completed my biometric profile.

Thanks, Rachel

HUD Housing Counselors Certification Examination - Online
Fri Jun 15, 2018 10am – 12pm (EDT)

Ticket from Corey Manns - Practice Exam

Dear Corey,

Thank you for calling the hotline with your technical issue. It has been suggested that you sign out and sign in to your account on HUDHousingCounselors.hud.gov to see if that helps you restart the exam. If not, it may be an issue with the company hosting our practice exam and we will have to reach out to them. Please let us know if logging out and logging back in  helps reset the exam or not so we can investigate this further.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team