Your test date details are included in your Assessment Purchase Confirmation email. Your test date details are also located in the Countdown to Your Exam! section of your User Profile Dashboard. You must be logged in to access your user profile. To change your test date, please log in to HUDHousingCounselors.hud.gov and visit the Exam Registration page.
Dear Counselor,
This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.
We are glad we were able to resolve this issue and wish you a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Hello! My name is Melissa Abbott and I work at Champlain Housing Trust. I was in the process of taking the HUD Housing Counselors Exam earlier today and I encountered technical difficulties and that stopped the exam and wouldn’t let me continue and finish the exam. I will now have to retake the exam because of these technical difficulties. I was wondering if it would be possible for me to do that today and if there was any way I would not have to pay the fee again because it was something that was out of my control that didn’t let me finish the exam.
When I select the schedule and pay to register for the exam option the site logs me out (and I am unable to register).
I am trying to register to take the certification exam however it is not allowing me to register, schedule, or pay for the exam.
Dear Counselor,
Your account has been manually unlocked.
Please note that the Forgot Password? tool will send a message to your email with a link to verify you as the account holder. The password reset does not provide a new password, and you will need to set a new account password after email verification.
Dear Nataly,
A ticket has been opened to address the issue exam launch issue you experienced, and a member of our team has contacted you to reschedule your exam appointment.
Please call 800 448 7149 to provide your preferred time to reschedule. We look forward to resolving this issue and providing a successful exam experience.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Online Proctored Exam Launch Issue
I cant take the exam online because they want the USB web cam which I don't have. Please refund my payment since I'm not taking the exam
To create an account on HUDHousingCounselors.hud.gov, select "Sign Up" at the top of the page and enter the information required:
Then, select the "Create new account" button at the bottom of the form. Verify your email to complete your registration.
Cannot hear the module
HUD's Office of Housing Counseling
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