Greetings I tried on 10/1/2024 to take the HECM exam and the first time I tried to get it to Launch I got a blank white screen. The second time I was locked out and couldn't reset my passcode. I need to take the HECM exam so if I can get help resetting my passcode and to see if I can be rescheduled since I had a system issue and wasn't able to take the test after paying for it.

Having trouble resetting my password.

resetting password states I need to contact support! in order to reset password

CANNOT LOG IN

I am unable to log in to my account. It states I need to contact support to reset my access.

Hello I am having issues wit ha question that was on the exam . The question is A potential homebuyer with minimal savings for a down payment and a low credit score is most likely to qualify for which mortgage? The two answers I am seeing are conflicting one answer is FHA the other is USDA? I see in various forums I have looked under about the test this is a question a lot of us are running into this same issue with the answer . Can someone clarify as the correct answer is very important to us. One of my study guides say USDA while one says the answer is FHA?

I was scheduled to take my exam today at 9am. I could not access my account. I used the reset password button; it sent me the email. I followed the link, entered the captcha and it brought me back to the home back with no login change. I repeated this step 4 times and it kept bringing me back to the website home page. I called and the help desk VM box was "unavailable" according to the recording. Can someone please assist me with my account and also help me reschedule my exam free of charge considering I could not get immediate assistance? 585-435-7020 Thank you

I am having trouble logging in and getting a message to contact support. I know my password, however I am still getting the message.

My name is Tracy Arnold and I pass my exam as HUD Counselor. I would like to start providing training and resources within our community through my non-profit organization. I have already submitted my results to FHA I want to know if there is any other step I need to take. We would like to offer first time homebuyer course, foreclosure prevention, bankruptcy training. Please advise

I am logged out of my account and it says I have to contact support to get it fixed. I need to reset my password but it won't let me.