Ticket from Sophie Felix - Certification Exam

Hello - My Housing Counseling Exam is scheduled for in the morning and it appears that I have been locked out of the HUD Housing Counselor website. I am trying to figure out how to log-in to take the test but have not had any luck. Your guidance would be appreciated. Thanks

Ticket from Omar Wells - General

Hello, I am trying to reset my password, and you wrote me: "Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again" My question to you is do I set up two factor authentication before or after I reset my password? I tried to reset password but I did not see the two factor authentication request.