Hello, I'm Julio Lopez Rodriguez a Talent Development Leader from GreenPath Financial Wellness. Here I'm in charge of the HUD certification for our housing counselors. We are currently in the middle of a certification training and one of our counselors is unable to get in the HUD website due to the new MFA (Mutil-Factor Authentication). Her name is Fatima Glass and she left you a message a couple days ago with no response. She really needs access as she needs to schedule her certification very soon.

I have a test scheduled for tomorrow however I have Covid symptoms and need to reschedule as to keep staff and other test takes safe

Hello I have difficulties logging into the platform. Could you please help. thanks

2 Factor authentication. Please provide instructions to gain access to 2-factor authentication. https://www.hudhousingcounselors.hud.gov/tfa/234911/i8egRfGQyYc6p4WHHQq0F03p8CgwKNq_SgABwef1T48 I am using a work laptop and can not download certain apps. What do you suggest?

I am reaching out to HUD concerning a few this. First thing is I am trying to reschedule myself to take the HUD Housing Counselor Exam and I can't get in because of this two-factor authentication I reached out a day ago to inform some one that I am not able to get it to work for me and the email address that I am you in not working, so I don't what to do. I have asked if this can be removed, and I really haven't received a straight answer. I don't have a phone number to actually speak to someone there and I need to also talk to someone about the HUD Housing Counselor Exam.

Good Afternoon, Can you help me with validating my profile information? Such as confirming my SSN? My employer is stating that my SSN is not being accepted in the HUD exchange portal. Thank you.

I want to get counseling prior to applying for a reverse mortgage.

I no longer have access to the device I used for the two factor authentication. I cannot access my account.

Where do I locate the exam calculator and white board in order to practice for upcoming exam ? I appreciate any assistance. I can be contacted at delores.funk@cefseoc.org Sincerely, Delores Funk

I am following up to a previous ticket that I submitted. My account is locked, I cannot access the two-step verification. I am scheduled to take my test today at 16:30. Can someone please help me access my account and send me detailed instructions for the two-step verification?