Ticket from Gregory Pennington - Certification Exam

I paid my late fee money, $50, picked the date, 8/23/2020, and the system took my money and kept the same date. Can you help me? See below - Hello Gregory,

This email confirms that you have registered for HUD Housing Counselors Certification Examination - Online, scheduled through Bixal. We suggest you print this page for your records.

ONLINE PROCTORED EXAM
Proctored Assessment 1: HUD Housing Counselors Certification Examination - Online
Schedule : 27 July 2020 0900H America/Los_Angeles
Test Duration: 120 Minutes

Ticket from Customer Service - Certification Exam

If you have passed the exam, your next step is to authorize the transfer of your passing test results to FHA Connection. To do this, sign in to your account on HUDHousingCounselors.hud.gov and select “Exam Center” from the top navigation. Then, select “Transfer Results to FHA Connection.” If you are already signed in, you can directly access the Transfer Results page.

Ticket from Shamica Joseph - Proctoring/Kryterion

I needed to reschedule the exam due to issues with biometrics and was unable to reach Kryterion to resolve yesterday in order to complete my exam. I was able to reach someone today and they were able to reset my test, however they notified me to reach out to HUD to issue a refund for the reschedule fee. Can any one assist with this?