I am requesting a refund for my exam that i had scheduled for today, July 16th at 12:15pm did not allow me to launch after watching the short video. I had everything in place and ready to go but the launch button would not take me to the test screen. Please refund me the $60.00 i am rescheduling the on line exam again. Thank you.
Maria Paiva email: mpaiva@cssdioc.org

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

I took the exam on Tuesday, July 14, 2020 with accommodations. Unfortunately I did not pass and need to retake the exam on next week. Do I schedule the test and then you schedule the test with accommodations?

Am legally blind need accommodation

Testing Location and Pandemic. I must change my proctoring to online instead of in-person due to the uncertainty of the current pandemic. Please let me know what we need to proceed with changing my assessment to online.

To access the exam registration, you must be signed into your account on HUDHousingCounselors.hud.gov.

Select Begin Exam Registration in the Countdown to your Exam! section of your User Profile Dashboard. Follow the steps to register for the exam.

Certification Requirement

Housing counseling required under or provided in connection with HUD programs must be provided only by certified housing counselors who work for organizations approved to participate in HUD’s Housing Counseling Program. In order to be certified, an individual must both pass a standardized written examination covering six major topic areas, and work for an agency approved to participate in HUD’s housing counseling program.

Timing

For online proctored exams, computer systems must meet the criteria outlined on the Kryterion Online Proctoring Support page. Before scheduling your exam, we encourage you to visit this page to test equipment compatibility, which includes checks for webcam, microphone, and internet speed. Individuals planning to take the certification examination online can prepare by taking the following steps: