How can I see my Counselor Code?

First Name: Sharon D
Last Name: Jenkins
Email Address: Jenkinssharon12@gmail.com
Phone Number: (205) 887-7764
Exam Name: Sharon Jenkins
Exam Type: Online Exam
First preferred date: Fri, 12/15/2023
First preferred time: 10:00 am
Second preferred date: Mon, 12/18/2023
Second preferred time: 10:30 am
Third preferred date: Tue, 12/19/2023
Third preferred time: 10:45 am
Accommodations requested for online exam:
- 1 hour of additional time
- Multiple breaks
- Food and/or drink

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Hello, my name is Cynthia Reyes, this is not the first time I have tried to take the exam. Today I had to take the exam at home in my dining room, my children and my mother were playing upstairs, My grandfather was also home but I try to no be distracted. The exam was paused to me twice due to a suspicious activity alert, I stood up and showed around me, yet they failed the exam and I was told I had to submit a ticket and wait for the sponsor to respond. I need help with this because when I'm nervous I move my eyes a lot and I also have ASTIGMATISM I need to take this exam.

Need to know what I need to do to qualify to take the Certification Exam. My phone number is 559-697-1399 my email address is tomz715@comcast.net. Thank you.