Ticket from Vance Sinclair - Training

When reviewing the knowledge assessment it is very confusing and misleading to not include the FULL scenario or question in the review. I found that when I was reviewing scenarios b1.1-b1.4 that the question or scenario was not included and the explanation would reference a quote in the scenario that is not displayed in the review. For example on question #39 it asks why the loan might have been denied, in the explanation it references the loan officer's comments about the client's responsibilities as a mother.

Ticket from Nora Trujillo - Kryterion/Webassessor

Logged in to take my test 2-11-22 and when i launched the test it asked for an administrator email and password. Our computer support put the information in and the system would not let it go any further. I was unaware that this issue would come up. I have talked to our computer support center and Kryterion about the situation. Kryterion stated that there would have been no way of knowing that the issue would have occurred without launching the test.

Ticket from Darcel McDaniel - User Account

need to update my user profile-changed employers and no longer has access to the email previously used. I tried to create a new profile, now I no longer have access to my previous information or HUD Certification information. Previous employer West Oak Lane CDC (wolcdcdm@gmail.com), current Affordable Housing Centers of PA. Thank you for your help.