User Account - Username Browser Error

Dear Counselor,

If you experience an error that states username is required when trying to create a new account and there is no field to enter a username, please try the following actions:

  1. Type the information into the fields instead of allowing your browser's autofill to complete the fields, particularly the email address
  2. Try another web browser

Please note that once your account is created successfully, your username for logging in will be your email address. 

Ticket from Whitney Starksen - User Account

I tried creating a user account and have never received the confirmation email to continue to set up the account. I also went back to make sure that I entered my email correctly and tried to sign up again and it said the username was already in use. How do I gain access to creating my account?

Ticket from Larry Bishop - Certification Exam

I passed the Housing Certification Exam in September, 2019. I have just taken a job as a Housing Counselor. I thought I received an actual certificate when I passed the exam, but cannot locate it. Would you be able to send me the Certificate verifying the fact that I am a Housing Counselor. My name is Loys White, (404) 427-4579, email: loysrealty22@gmail.com.

Thank you. I will give you a call tomorrow.

Ticket from LOYS White - General

I recently passed the HUD Housing Counselors exam and passed. I was sent an e-mail requesting that I complete an application on FHA Connection. The problem is that I do not currently work for an agency and therefore can not complete the application relating to the Agency HCS ID and the Hire Date as I am not currently associated with an agency.

What do I do to transfer my information about my test results.

Loys White
loysrealty22@gmail.com
(404) 427-4579