My names is Patricia Ross, MS. I was scheduled to take the HUD Housing Counseling test this Sat Jan. 25, 2020. I have contacted Lab Four about two hours ago and have spoke with Maria from Kryterison about 2.5 hours ago. After much continued study I'm finding myself needing to study more to complete everything. This is when I realize that I need to reschedule this date. I have fount myself within just a short hour or so of the 72 hour deadline. I am therefore writing to asking to see if I can get a waiver for the fee that this Kryterion system wants to charge me to take this test.