Ticket from Edward Stark - Certification Exam

I tried to take my exam 12/20. I was unable to get into the exam because the computer said I needed to download Kryterion software. My IT department informed me it was already uploaded to the laptop I was using. Nevertheless, I could not get into the exam. I tried to reach Kryterion support but didn't get a response on their customer service line. I need to schedule my exam and need to know how I may do so without paying $50 to reschedule. Thank you.

Ticket from Marissa McBride - Certification Exam

Hello my name is Marissa McBride I'm requesting for accommodations for the HUD certification test. I was looking up Kryterion places to take the test and I saw they have one in 50 Cragwood Road, Suite 350 South Plainfield New Jersey which I would want to take on April 25th, April 26th, or May 2nd. The accommodations I would need is time and half to take the test. I have a learning disability and Attention Deficit Disorder. I had a accommodations for test taking back in college to have extra time to take test.