Good afternoon, I am a HUD Certified Housing Counselor. I was employed by the City of Tampa, Agency ID 84755. I retired from the City of Tampa on 11/8/2024. Effective 12/1/2024 I started working for Housing & Education Alliance, Agency ID 84339. The affiliation is with UNIDOS US. What do you need from me to transfer me certification? Thank you.

Good Morning, I have been studying for the exam for weeks. I contacted support last month to let them know none of my studying or assessments were being tracked or saved. They stated they knew it was occuring and would be fixing it. However, this morning when I attempted to schedule my exam it is still stating that I need to finish my knowledge assessment and I have. Please provide me with assistance as I would like to schedule my exam for dec. 10th. Thank you

Hello, I am unable to log in to my account, as it keeps asking for two factor authentication which I'm sure I set up but I recently got a new phone. Even when I try the password reset, I am still unable to get past it requesting two factor authentication. Please advise on how I can get back into my account and update the authenticator app. Thank you!

Can you help me cancel my upcoming exam, please?

Hello, I checked the junk mail in my mailbox and have not received at all today the reset password email from HUD exchange, My email is gperalta@actlawrence.org I need assistance. I cannot log into my account to even respond to your email because I cannot get into my account due to not remembering my password. Please assist. I am happy to hop on a call T 978 327 8490. Thank you

I need access to my HUD counseling account to retake my exam . Support has not contacted me back since last week Wednesday 11/27/2024. Is there anyone to help me?

Hello, I am looking to get a copy of the invoice for the exam I took on 11/26. Please advise. Thanks,

I am trying to reset my password and it is not allowing me to reset my password. If I may please receive assistance. Thank you

I was told several weeks ago that it is a known issue that the system does not track training module progress. I have postponed my training hoping this would be fixed soon but it is still not working. Is there any idea when this will be functional? Thanks.

Hi I am trying to access the training HUD modules via pdf and there is no link in the website, just the online modules. Can I get access to the printable modules for study and review.