Hello, I need technical assistance, the authentication code is not working. I had my ED sit with me to troubleshoot and this is not working for either of us please assist. I have added her email to this message so you can contact her directly Ehernandez@actlawrence.org her name is Erika Hernandez.

Locked out again. Tried to set up TFA but it kept bouncing me back to sign on page. I have my exam today which I rescheduled because of previous lock out.

I am having a lot of trouble accessing my account. When I use the link sent and attempt to reset my password after regaining access I have the same issue. Please help me, I need to register to take my exam. Error message states contact support to reset your access.

Please reset the password. I'm working with our IT support to install the 2 Factor Authentication. Thank you, Kevin

Unable to access the account with the authenticator app. as the code displaying is not working to access the account.

Hi, This is probably the third ticket that I have sent concerning this issue. And there have been more developments in the training materials Closing Costs in module two in the interactive training still say 3-4%. The feedback for the knowledge checks give 3-4% as the correct answer. But the answers to the knowledge checks show the 2-6% range. For example the first knowledge check asks for the highest someone might have to pay in closing costs on a 90,000 home. The answer is 5,400 dollars or 6%. The feedback that is given when you answer correctly states, "Correct!

Hello, I need help with this. I've downloaded Microsoft Authenticator; I added my company but I'm not sure what to do now. I don't know how to add Hud to this app or how to use it. Do you guys have a step-by step guide to help people in my situation. I don't understand why I don't have the option to disable it or why this is required in my case because there are other counselors here that don't have to do that to gain access to their accounts. All I'm trying to do is to schedule my exam.

Hi ive downloaded the authenticator app and tried to log on but i think i need a password reset link im not sure ive tried to call the number for assistance it just rings busy . please help