Ticket from Jennifer Martins - HECM Exam

I am a counselor that was registered to take the HECM Exam on 08/16/24. But it appears that I was given the HUD exam incorrectly. (See email with test results below). My manager said that I should have received a score out of 100 - and need an 80% to pass but as you can see this test gave me a score of 429 out of 500 required which gave me a FAIL. I was unable to attach a screenshot of the test reminder and confirmation of the test registration here but I can provide that if needed.

Ticket from Julio Lopez-Rodriguez - Certification Exam

Hello, Is there a way to get your Knowledge Assessment results send to your email? We completed a KA with a a counselor but unable to receive results? Is asking us for Assessment ID and KEY ID. Please advise. We used to be able to save it as pdf too. This is for the counselor Tina Hill (tpontius@greenpath.com). Thanks in advance Julio Lopez-Rodriguez 248-410-6174