Ticket from Christopher Savage - Certification Exam

Hi, I've tried twice now to take the online proctored exam, and both times it hasn't allowed me to take it. I hit the launch button and it takes me to another page that says I've logged out, but doesn't let me log back in. I've spent $120 at this point trying to take the HUD housing counselor exam and haven't been able to speak to anyone. When I go to the Kryterion chat, it tells me that they're unable to assist me and to contact HUD. When I contact HUD, I get a support ticket and nothing ever happens and the problem continues to NOT be solved.

Ticket from Trent Oliver - User Account

Hi. My name is Trent Oliver. I passed the HUD exam on Tuesday 7/16. I tried clicking the transfer results button, I did all the steps and I got two rejection notices saying my SSN was not on the counseling roster. I'm not sure what I have to do, when i click on the Transfer results button again today it says "Access Denied".. Thank you in advance!