Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard. 

Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.

The online training is interactive, but it does not include audio.

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

Information about the Home Equity Conversion Mortgage (HECM) certification is available on the HECM Counseling Resources page of the HUD Exchange.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

If you have passed the exam, your next step is to authorize the transfer of your passing test results to FHA Connection. To do this, sign in to your account on HUDHousingCounselors.hud.gov and select the "Exam" tab in your User Profile. Then, select “Transfer Results to FHA Connection.” If you are already signed in, you can directly access the Transfer Results page.

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

The certification examination is periodically updated to reflect changes in regulations and program policies. The certification examination will be based on the most recent version of the training content posted in Revision History on www.HUDHousingCounselors.hud.gov.