Ticket from Customer Service - Certification Exam

To cancel or reschedule an exam, sign into your account on HUDHousingCounselors.hud.gov. Select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center
  • ONLINE PROCTORED EXAMS. ‌To avoid a $50 no-show or cancellation fee, candidates must reschedule or cancel a scheduled online test session within 24 hours of the scheduled exam.

Ticket from Customer Service - Certification Exam

Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.

To change your exam delivery type, sign in and select “Exam Center” at the top of the page, then select “Take Online Exam or Access Exam Details.” If you are already signed in, you can directly access the Exam Status Center. Follow the steps to cancel your scheduled exam (the exam purchase will be refunded to the credit card used), then follow the steps to register for a new exam.