Dear Counselor,

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

I'm trying to get a refund for a test I took by mistake. Found out that my lender wanted me to take a first time home-buyer class and get a certificate ( in a different website). I ended up doing a counselor test for $60 at HUD website.
my login is Mfevrier@yahoo.com My Name is Magdalah Fevrier. Please call me at 770-380-1100. Please help I don't know how to get my money back. Thank you!

I started the exam timely and had the exam frozen at the end. I could not go back and review only submit. I contacted Kryterion and made notes. Also the calculator did not work, Once I got all done- 2 hours later I started to complete the exam and had to reset the camera. I was immediately shut down after one question answered saying I could not be seen. I could see me. I called to relaunch as it was just like before when all was stalled and they had me go out and come back in, Allen was a great help.

Questions regarding the application process for HUD Certified Housing Counselor certification must be submitted to housing.counseling@hud.gov with subject line “FHAC."

Good Afternoon,

I need to reschedule my exam for the 27th. My contact information is below.

Hello Jasemen,

You have received this message as a reminder for your upcoming assessment for the login of: 026603fb-6727-4d5f-8040-b802974efd77. Please see below for your scheduled assessment details:

Assessment Name: HUD Housing Counselors Certification Examination - Online
Date: 01 August 2018
Time: 10:00
Test Duration: 120

The proctoring service provider, Kryterion, is currently experiencing technical difficulties that inhibit account users on HUDHousingCounselors.hud.gov from accessing the exam platform. The technical team is working to resolve this issue as quickly as possible. We apologize for the inconvenience, and we will alert you via email when the problem has been resolved. Thank you.

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification.

Dear Counselor,