Good Afternoon,

I am having a hard time logging into the database to print certification. It is requiring a counselor ID. Where does the ID come from (6 digits) Test was completed and passed and employment was verified.

Thank you!

I would like to get one on one or class room training is that available?

What is the cost of the test for the certification process?

Dear Counselor,

Thank you for your feedback on content in the HUD Housing Counselors Training and Exam materials. We conduct periodic content reviews for updates and enhancements based on new legislation, regulatory updates, or programmatic changes. We will add your feedback to the list of items for review. We appreciate your comments, as they can support improvements to the training, and we invite you to provide further specific feedback if applicable.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps.

I have 2 accounts and need them to be merged. 1 account is under jmaxwell@tallhasseelenders.org and the other is under maxwell.jalisa@gmail.com. I took the test today and passed. Can you please merge my accounts so I do not have any issue with my certification? Even though I taken the exam and passed it today I cannot see where it tells me I passed under the website.

I tried to register for the HudHousingCounselor.com training could not ask for a user name the option was not available.

I can't find anything in the modules about grossing up income. Housing counselors use this because lenders use this. Is there a reason it's not mentioned anywhere? Thanks.

I am trying to create a user account but each time I enter my information it asks for user name info. There is not option on the screen to create a user name. Only the name, email and phone number with the I am not a robot verification.

I am unable to reschedule my certification exam and need assistance. Kryterion and Red Rocks Community College have sent me back to you for assistance. I really messed up and missed my appointment this morning honestly thought it was for tomorrow @ 9- Would someone assist me in resetting me so I can reschedule - thank you - if you need to speak with me my direct # is 303-685-4202.