Ms. Houghton needed to reschedule due to illness. Advised her to contact Kryterion through their chat and reschedule.

The fee charged each time an individual takes the certification examination is based on the cost of administering the examination. As announced in the Federal Register Notice dated May 31, 2017, an online proctored exam costs $60 and an in-person proctored exam costs $100. Any changes in pricing will be published in advance in the Federal Register. 

Dear Roderick,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

Hi I took my HUD exam today and did not pass it. It was my understanding that I can retake the test up to 9 times. but when I go to register for a new exam date it wants me to pay 100.00 again. or is there a code I'm supposed to be entering?? please advise. my email creid@habitatebsv.org
thank you.

Good afternoon, I am attempting to fill out the
HUD Certified Housing Counselor Application after passing the exam on Saturday, but I am getting an error that states "NO CERTIFIED EXAM DATA ON FILE". Can you please help?

Hello Donna,

Upon review of your account, the email you registered with is mosleyilene@yahoo.com.

Sincerely, 

The HUDHousingCounselors.hud.gov Support Team

Greetings. I'm trying to listen to the audio of the modules. Not able to hear. I am using the most latest version or Microsoft Edge and I've tried on Chrome. It will play, but no sound.

Signed up to take the test on September 24th at 12:30 p.m. and there was quite the delay on starting the test then several times through the test kept loosing connections. This was quite the interuption and cause of stress as well. Realize that the time was not lost but was distractive.

After completing the pre-exam requirements I had trouble logging in to my account after launching the exam. When I requested to reset my password I was not provided a password reset link. I attempted to use the live chat function with Kryterion but the representative also could not help reset my password and provided the following explanation, "While the HUD website does access some features of Webassessor, they are two entirely separate sites. I am only able to reset passwords for Webassessor accounts, not HUD accounts."