Due to health constraints, I need extra time for testing and access to water.

Dear Counselor,

There is no limit on how many times you can take the exam. However, the registration system does limit the number of times a candidate can register for the exam. 

If you receive a notice about maximum attempts, please call Support at 800-448-7149. Support will manually unlock the registration system while on the phone with you allowing you to register. Please do not call Support for assistance until you are ready to complete registration and pay for the exam. 

Hello, I have an exam scheduled at 1:30 Est today. I was trying to sign in and for some reason my password wasn't working. I sent a request to change my password to my work email lmeade@cambridgecredit.org and I also had on the screen my personal email which I originally used and I changed my password with Google and it's not working and now I'm locked out. Can someone help me.

Dear Amanda,

We have received your request for reasonable accommodations for an online exam to be read aloud. Please provide 2 additional preferred dates of availability for the exam. Once we receive this information we can submit your request. 

Below is additional information regarding reasonable accommodations for your records.

Reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Test Test-For SOP Purposes

Dear Lytuana,

The online training is interactive, but it does not include audio.

Sincerely, 

The HUDHousingCounselors.hud.gov Support Team

Hello,

I was recently issued a permanent work email and would like to change my login email from:

erap@nhsie.org

to

victor.ochoa@nhsie.org

My old email will no longer be active in two weeks and thus cannot use it to receive any communication or results from my HUD exam. Thanks!
-Victor Ochoa
victor.ochoa@nhsie.org
(909) 639-8876

Dear Anastasha

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

I tried to take my test this morning and they said that they could not verify my ID. I had set my account up as Sherry Wyss. My real legal name is Sherlyn. That is what is on my ID. I've never had an issue with that before. I updated my information in my account to now be Sherlyn. The address matches my driver's license. They did reschedule for me. Is there anything else that I need to do?

Thank you!

Going my my test was scheduled for Oct 5. I never saw Lauch button last night. Can someone assist. I did call last night but you were close. Thank you