Hello,

I received the confirmation, but there was no price attached and I need the receipt showing the cost. Would someone be able to send me the receipt of my booked online exam?
Transaction Confirmation #: D7072B5C1D6B154CFCC758A0637A45B9

Thank you!

Ms Corina Hernandez called in to inquire about cost for each exam taken.

I have reset my password. Can you unlock my account please?

Your test date details are included in your Assessment Purchase Confirmation email. Your test date details are also located in the Countdown to Your Exam! section of your User Profile Dashboard. You must be logged in to access your user profile. To change your test date, please log in to HUDHousingCounselors.hud.gov and visit the Exam Registration page.

I had my exam scheduled for today and saw last night that my ID must match the name on my account so I changed my profile name to Cynthia instead of Cindy. However when I logged in for my exam today I was unable to take it because my name apparently was still showing Cindy. How can I change that to Cynthia and reschedule my exam? Thanks!

Hi Gina,

Per our phone conversation here is the support link for Kryterion. Feel free to forward to Monica in case she needs any assistance.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

I had scheduled the HUD certification exam at the location below and this place it's empty and is out for rent.

Assessment Name: HUD Housing Counselors Certification Examination
Date: 26 October 2022
Time: 10:45
Test Duration: 120
Authorization Code: 9kcnityg

Location:
Silverlight Testing Center
1000 Fort St Suite A
Barling, Arkansas 72923
United States

Tedra Edwards called in about the voucher code.

Dear Tedra,

The "coupon/voucher" field is a standard field for the testing company. HUD does not provide voucher or coupon codes to offset exam costs. You may skip the "Submit" button and select "Check Out" at the bottom of the page to complete your purchase. 

Sincerely

The HUDHousingCounselors.hud.gov Support Team

Cannot access exam. Please help.

why can I have audio