Dear Cynthia,

As discussed on the phone, please reach out to Kryterion directly. I will also follow up with them on this matter to resolve this for you.

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

Dear Luis,

The purpose of HUDHousingCounselors.hud.gov is to help counselors prepare for the HUD Housing Counselor Certification Exam and provide access to the exam. After passing the exam and transferring the results to FHA Connection, counselor certification activities shift from HUDHousingCounselors.hud.gov to FHA Connection.

Aytoya called in with a launch issue on her exam on 11/3.

Support has reached out to Kryterion for some information.

Is all of this free?

coupon voucher code?

My online exam is scheduled for 2pm and I don't see how to access it. Can you help me?

I would like to know how to get my online course HUD certified for the 8hr class. Please send me a contact who may be able to help. Thank you.

Dear Maria,

Completion of training is optional and is not required to become certified. However, to increase certification exam passing rates, candidates are highly encouraged to study the course content.

To access the training, you must be signed into your account on HUDHousingCounselors.hud.gov. 

Once you are signed in, select “Training Center” at the top of the page. If you are already signed in, you can access the Training Center launch page directly.

I am trying to reschedule an appointment to retake my exam, would you be able to assist