Ticket from John Moredo - General

Questions/issues about taking the proxied exam at home for small rural jurisdiction: Greetings - I will have to take this exam at home or not at all and have some issues I need clarification on. Closest testing site is too far to travel and would require $ overnight stay. Employer will not allow travel. Our IT will not support your software, so testing at work is not possible. I do not wish to remove my personal belongings like furniture art or books in my home for this exam - so how does that work?

Ticket from Sydney Holtschneider - Training

While working on Module 2.1 yesterday, the interactive training was stuck "spinning" on Slide 19. I refreshed the page (and had to redo the quiz questions each time) multiple time, tried a different browser, and completed troubleshooting for internet connection issues. Eventually, I finished the section using the written training materials, rather than the interactive. Today, I am working on Module 2.2 and the same issue (stuck "spinning"/loading on Slide 19) is happening again. While I can use the written training materials, I prefer the interactive. Thanks!

Ticket from Dean Sims - HECM Exam

Thank you for this e-mail. I used the link and attempted to reset and it just takes me to the login page for the testing site. I have downloaded google authenticator and made sure my work e-mail address is linked to it on my phone. I am getting all kinds of codes to verify my identity from other places. Just not the testing site. Everything was working fine on Friday, as for as my being able to purchase and take the exam goes. I was getting codes from the website to my phone just fine.

Ticket from Audrey Howard - User Account

I don't know why I keep having an issue with signing into my account. It seems like everytime I put my password in it says its invalid and when I request to reset password, the change password email is generated by when I tap on the link it does not take me to the reset password site only to the log in site. Then when I try to repeat this process again to try to change the password, the system logs me out. This is frustrating. Please help. This is now the 3rd time i believe regarding this same issue. Thank you in advance.