I did not see scores or missed questions for practice exam

I am trying to log into the FHA connection to register my new agency. I have copied and pasted the response. I passed the test May 13, 2019, Exam ID 17520800. Please advise.

Encrypt: FHA Connection ID
SFADMIN
Mon 4/20/2020, 7:09 PM
seoh.rivera@gmail.com
The request for an FHA Connection ID for LORI RIVERA was rejected for the following reason(s):

SSN not found on Counseling roster

If you have any questions, please email us at sfadmin@hud.gov

I was charged on the 9th and there is no receipt listed, I never took that exam. We need a refund/

Would like to re-schedule my Hud counselor exam for 30 days. My exam is scheduled for May 28, 2021. Please advise accordingly

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

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I cant get into my exam I on chat with krytieron the exam started 13 min ago

HAP

password reset