Ticket from Kathleen Anderson - Proctoring/Kryterion

I was scheduled for my HUD Exam at 11:00 June 22, 2021. Kryterion stopped my session because they said my account name did not match my ID's. My account name and my ID's match. They rescheduled my test two weeks away so HUD could have time to update my info but my info is correct. I would like to schedule an earlier time with the fee waived. Help!

Ticket from Luis Perez - Certification Exam

HUDHousingCounselors.hud.gov Support provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”

Ticket from Jeffery Beverly - User Account

Dear Counselor,

Your account has been manually unlocked.

Please note that the Forgot Password? tool will send a message to your email with a link to verify you as the account holder. The password reset does not provide a new password, and you will need to set a new account password after email verification.